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Privacy policy
1. Overview
VELOX (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
When you use our website or make a purchase, we may collect:
Personal Information
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Full name
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Billing and shipping address
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Email address
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Phone number
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Payment details (processed securely via third-party providers)
Automatically Collected Information
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IP address
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Device type
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Browser information
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Cookies and tracking data
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Pages viewed and interactions
We collect only information reasonably necessary to operate our business and provide our services.
3. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Communicate about purchases or support enquiries
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Provide shipping updates
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Send marketing communications (if you opt in)
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Improve website performance and user experience
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Detect fraud and protect our business
You may unsubscribe from marketing emails at any time using the unsubscribe link.
4. Payments
All payment transactions are securely processed through trusted third-party providers such as:
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Shopify Payments
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Stripe
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PayPal
VELOX does not store full credit card information on our servers
5. Cookies & Tracking
We use cookies and tracking technologies to:
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Analyse website traffic
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Improve site functionality
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Deliver targeted advertising (e.g., Meta, Instagram, Google Ads)
You can control cookies through your browser settings.
6. Disclosure of Information
We may share your information with:
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Shopify (our e-commerce platform)
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Payment processors
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Shipping providers
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Marketing platforms (e.g., Meta, Google)
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Email service providers