Unfortunately, as we endeavour to pack and post orders daily we are unable to change or cancel orders once placed. Please make sure you choose your items carefully and select the correct shipping before placing your order.  Description

To redeem a voucher, simply add the discount code when prompted at checkout. Please note, only one discount code can be applied to a single order. If you have any trouble applying the discount code, please contact customer service or send us a message on live chat and we will help you out!wer Description

We strive for beautiful quality and hope you will never receive a faulty or damaged item. Understandably, no one is perfect so we will do our best to resolve the issue as soon as possible! 

If you believe you have received a faulty or incorrect item, please contact us as soon as you receive your order. We will happily guide you through the process of resolving the issue. We ask that you contact the team via email with images of the damage so that we can resolve the issue as soon as possible.

Please do not ship back any items before you contact our customer service team.

We accept returns within 7 days of delivery for unused items in original condition and packaging. Customers are responsible for return shipping unless the item is faulty.

To keep your VELOX tri suit performing at its best, we recommend washing it after every use, especially after swimming in salt or chlorinated water.

• Wash cold

• Turn the suit inside out

• Hand wash or use a delicate cycle

• Wash with similar colours

• Use a gentle sports detergent

• Air dry only

Avoid heat, tumble drying, ironing, or fabric softeners, as these can damage the performance fabrics and elasticity.

With proper care, your suit will stay light, fast and race-ready for many miles.

Orders are processed within 1–3 business days.
*Processing times may vary during weekend and public holidays
Australia: 3–7 business days

Tracking information will be provided once your order ships.

Once your order ships, you will receive an email with tracking details. You can use the provided link to monitor delivery progress.