Unfortunately, as we endeavour to pack and post orders daily we are unable to change or cancel orders once placed. Please make sure you choose your items carefully and select the correct shipping before placing your order. 

To redeem a voucher, simply add the discount code when prompted at checkout. Please note, only one discount code can be applied to a single order. If you have any trouble applying the discount code, please contact us or send us a message on our instagram.

We strive for beautiful quality and hope you will never receive a faulty or damaged item. Understandably, no one is perfect so we will do our best to resolve the issue as soon as possible! 

If you believe you have received a faulty or incorrect item, please contact us as soon as you receive your order. We will happily guide you through the process of resolving the issue. We ask that you contact the team via email with images of the damage so that we can resolve the issue as soon as possible.

Please do not ship back any items before you contact our customer service team.

We accept returns within 7 days of delivery for unused items in original condition and packaging.

Please review our Returns & Refund Policy here for further information

To keep your Velox Triathlon suit performing at its best, we recommend washing, or at least rinsing it, after every use, especially after swimming in salt or chlorinated water.

• Wash cold

• Turn the suit inside out

• Hand wash or use a delicate cycle (we recommend using a laundry bag)

• Wash with similar colours

• Use a gentle sports detergent

• Air dry only

Avoid heat, tumble drying, ironing, or fabric softeners, as these can damage the performance fabrics and elasticity.

With proper care, your suit will stay light, fast and race-ready for many miles.

Orders are processed within 1–3 business days.

All of the orders placed on our website are dispatched from our site in Geelong.

AusPost Australia:
Standard Post: 2–6 business days
Express Post: 1-3 business days

Please note that we do not offer International Shipping.
Tracking information will be provided once your order ships.
Processing times may vary during weekends, public holidays and busy sale periods

Once your order ships, you will receive an email with tracking details. You can use the provided link to monitor delivery progress.